How we charge & service our clients
At EventOFFICE we recognise that everyone has different requirements and expertise when it comes to creating an audience experience for your online registrants.
Service Level
Our three service levels Express, Expert and Studio allow to you to select the options to best suit your needs.
EventOFFICE Express
EventOFFICE Express is our no cost standard service level. We’ll provide you with the tools and standard registration form templates to get you up and running with your event registration.
Not available for all products.
EventOFFICE Assist
Need assistance in setting up your registration, EventOFFICE Assist provides you with guidance and support from one of our EventOFFICE Team members.
Single event: $250
Multi event Annual: $1000
Not available for all products.
EventOFFICE Expert
If you are looking to create a more tailored brand experience, need a customised form that varies from the standard templates or just don’t have the time then EventOFFICE Expert is the right service level for you.
$200.00 per hour
Studio Hours can be pre paid:
5 – 50 hours, 25% discount at $150 per hour
50+ hours, 50% discount at $100 per hour
Registration Fees
Registration fees per guest or entry apply.
Professional Support
Admin: Administrative registration support: $150.00 per hour.
Studio: Additional studio time and solution design. $200.00 per hour.
Studio Hours can be pre paid:
5 – 50 hours, 25% discount at $150 per hour
50+ hours, 50% discount at $100 per hour
Both will be charged in 15 min blocks.
Payment Processing
EventOFFICE Treasury where service fees for managing and processing payments are charged or a set fee for Account Direct providing integration with the clients existing on line payment Gateway.
EventOFFICE Treasury: This option is best suited to clients with minimal administrative support or who wish to have no involvement in the payment processing. Payments are processed through the EventOFFICE treasury with all transaction follow up and queries (failed transactions, refunds etc) being conducted by EventOFFICE staff. Funds are reconciled and remitted to clients monthly.
Event Treasury: 3% & $1 per transaction
Additional Event Treasury Fees:
| Follow-up payments | $25 | |
| Cheques /Direct Debit | $15 | |
| Refunds | $6 | |
| Chargeback Enquiries | $40 |
Account Direct: This option is best suited to clients that have their own payment gateway such as PayPal, SecurePay, eWay or DirectONE and wish to minimise their costs. The EventOFFICE registration site will be integrated with your own payment gateway to automatically process guest payments. Clients can view the payment status of each registration and funds are deposited directly into clients’ bank accounts. This method requires clients to manage and follow up declined transactions and refunds etc.
Existing merchant account and payment gateway integration fee $350
New merchant account setup and integration fee $1500
