FAQ
• Which facility should i choose?
• What type of event is EventOFFICE suitable for?
• Does it matter how many guests I have?
• I am only holding one event. Will it still be affordable for me?
• I am holding lots of events, sometimes at the same time. Can the facility handle this?
• How do my in-house team and suppliers get access?
• Can different departments within my organisation (or external suppliers) manage their own guest lists?
• Can the facility be integrated into my website?
• I have a budget to keep to, how affordable is it?
• How do my guests register, RSVP or purchase tickets?
• What happens if a guest does not respond?
• How does EventOFFICE work with a Call Centre taking bookings?
• Does my IT department need to become involved? How secure is the data and how do I access it?
• How do my guests pay? Do I need to have an online payment facility? What about tax invoices?
• Can I produce name tags?
• How do I handle table allocations and seating plans for banquet events?
• Is there a minimum number of attendees required?
• Can my guests go back into their registration and make changes, if necessary?
• How do I get around confidentially giving special attendees "Free of Charge" registrations?
• Will I receive training?
QUESTION ?
Which facility should I choose?
QUESTION ?
What type of event is EventOFFICE suitable for?
ANSWER :
EventOFFICE can support any type or size event. Our clients have used the facility for Meetings, Corporate Functions, Training Seminars, Product Launches, Gala Dinners, Golf Days and Charity fundraisers. Marketing Luncheons, Networking Meetings, Sporting Events, Training Seminars, Incentives, 21st Birthday Parties, Information Sessions, Team Building Events and Christmas Parties!
QUESTION ?
Does it matter how many guests I have?
ANSWER :
EventOFFICE has been used for small intimate parties to large corporate functions – from 50 to 5000 guests.
QUESTION ?
I am only holding one event. Will it still be affordable for me?
ANSWER :
EventOFFICE is perfect for one-off events. You only pay for the number of guests who register so you are not penalised for holding a one-off event. If you are using BoxOFFICE, there is always the option of absorbing the cost of the facility into your ticket price.
Click here to see the pricing options.
QUESTION ?
I am holding lots of events, sometimes at the same time. Can the facility handle this?
ANSWER :
EventOFFICE is designed to help you receive and manage registrations for multiple events, simultaneously – with no extra effort from you.
Your guests are also able to register for multiple events at the one time.
QUESTION ?
How do my in-house team and suppliers get access?
ANSWER :
EventOFFICE works similar to most software security profiles.
The Event Organiser, designates the level of access to be given to each individual. Three security options are available:
Read Only – able to view registration status reports.
Event Supporter – involved in the guest registration/management functions.
Event Organiser - full access to registration status reports and guest management functions.
QUESTION ?
Can different departments within my organisation (or external suppliers) manage their own guest lists?
ANSWER :
Yes. A great feature of EventOFFICE is Group Management. Other members of your team can manage their own guest lists, but you still retain control.
Group Management is especially beneficial in allowing Sales Teams to invite their own clients and Management to invite certain VIP’s etc.
QUESTION ?
Can the facility be integrated into my website?
ANSWER :
Yes, your website and other external websites are great places to promote your events.
Your event registration form can be published on any site you choose – it can also incorporate your own corporate branding.
QUESTION ?
I have a budget to keep to, how affordable is it?
ANSWER :
Our clients have found EventOFFICE eliminates 80% of the administrative work involved in managing their guest lists.
Considering the time saved and stress alleviated!... we feel it is definitely value for money.
If you are using BoxOFFICE, there is always the option of absorbing the cost of the facility into your ticket price.
Click here to see the pricing options
QUESTION ?
How do my guests register, RSVP or purchase tickets?
ANSWER :
Your guests register themselves online, using your event registration form, by clicking on a link from an email invitation, your website/partner website or an online promotion etc.
For those guests responding via telephone/post/mail, you simply input their registration details via the Administrator Console.
Click here to see the 1 click registration process.
QUESTION ?
What happens if a guest does not respond?
ANSWER :
You simply specify a reminder date in the set up and any guests who have not responded will receive a reminder email.
QUESTION ?
How does EventOFFICE work with a Call Centre taking bookings?
ANSWER :
You can give access to your call centre team allowing them to take bookings over the telephone and enter them directly into the EventOFFICE facility for your event.
QUESTION ?
Does my IT department need to become involved? How secure is the data and how do I access it?
ANSWER :
Considering how busy they usually are, thankfully no.
Your data is secured by an Enterprise Grade Database. As part of the facility, you can download a copy of your event data in a CSV or Excel file format. This option is available 24/7. It can also be provided on CD-ROM.
QUESTION ?
How do my guests pay? Do I need to have an online payment facility? What about tax invoices?
ANSWER :
EventOFFICE can collect credit card information on your behalf.
If you currently have an Online Payment Gateway the payments can be process via that system.
If you do not have an Online Payment Gateway we can recommend one.
Otherwise, most of our clients use their in-house credit card merchant facility and simply process the payments manually from the information received via the registration form.
Immediately after registering for your event, your guest will receive a Tax Invoice via email, containing all details of the event and payment, including any GST component. The email also contains an individual username and password so they can manage their own account.
QUESTION ?
Can I produce name tags?
QUESTION ?
How do I handle table allocations and seating plans for banquet events?
ANSWER :
Banquet Manager is a feature of BoxOFFICE, specifically designed to make table bookings and individual seating allocations a breeze. Our clients love it!
Your guests simply buy whole tables, progressively allocate guest names to the individual seats at their leisure, via an online log-in. Simple.
QUESTION ?
Is there a minimum number of attendees required??
QUESTION ?
Can my guests go back into their registration and make changes, if necessary?
ANSWER :
Yes, we designed the facility with your guests in mind. They can access their booking via a username and password (provided at the time of registration), make changes and purchase additional tickets.
QUESTION ?
How do I get around confidentially giving special attendees "Free of Charge" registrations?
ANSWER :
The site has a number of options for this type of registration such that other attendees do not see "FOC" on the form. The facility enables Multiple Registration Forms to attach to your web site if required.
QUESTION ?
Will I receive training?
EventOFFICE is an automated registration, payment, ticketing and guest list management tool. We work directly with corporate clients and Professional Conference Organisers, taking away the stress and hassle of event registrations, payments and ticketing.
We don't create or manage events - we simply assist event organisers by taking away the administrative burden of registrations, payments and ticketing.
Consider employing EventOFFICE for the registration component of your event and see how much time and money this saves.
